No one ever said that selling is easy. There are a lot of variables to deal with before a sale can go through; economic considerations, cash flow issues or simply customers changing their minds. So, it can be pretty stressful when those deals get stuck in your pipeline, or worse, fall through altogether. But did you know, salespeople that use their emotional intelligence when dealing with customers impact sales performance considerably?

Emotional intelligence, also known as EQ, helps make people aware of their own emotions and the emotions of others. You can see why this would be useful in a sales setting: you can show customers you understand them and likely persuade them to your point of view, too. There are great EQ skills to learn and use to this end, and this course is going to show you how.

By the end of this course, you’ll be able to:

•Identify the different types of emotional intelligence
•Describe how EQ has an effect on sales performance
•Implement ways to develop emotional intelligence

Why take this course?

As a salesperson, sales manager, or executive, understanding how EQ plays a role in your sales is a useful skill to learn. Take this course to add to your skills toolbox – you’ll understand your customers and yourself better, which can result in increased sales. What are you waiting for?

10 mins | SCORM | Takeaway Tasks