More often than not, excellent customer service starts with a smile. But retail can be a fast-paced and challenging environment to work in. So how can you deal with things like dissatisfied customers and keep delivering top-notch customer service?

While we can’t control everything about our interaction with customers, the attitude we bring to the exchange is something we can control. That’s why helping ourselves and our co-workers to stay positive and customer-focused even when things are tough is such a vital part of providing excellent customer service.

By the end of this course, you’ll be able to:

● Recognize why service with a smile is so important to customers
● Explain how to create a positive experience for customers
● Demonstrate how to overcome burnout to stay customer-focused at work

Why take this course?

The quality of interaction with frontline staff has a huge impact on how customers feel about their retail experience. Whether you’re dealing with customers face-to-face or over the phone, or overseeing teams which do, this course will give you an insight into why a positive approach is so effective. It’ll also explain how to keep delivering that all-important smile!

10 mins | SCORM | Takeaway Tasks