The modern world is a convenient place if you’re a shopper. Businesses compete with each other to bring customers the best quality at the lowest price, but this can be problematic for the company you work for. Customers are faced with too much variety. How are you going to offer them your best customer service if they’re shopping elsewhere?

In order to retain customers at the front end, you need to connect with them. All retail staff have a role to play in creating and maintaining these connections. If you do so, you’ll have more pleasant interactions and give them a better experience in store, as well as other worthwhile gains. This course can help you get started.

By the end of this course, you’ll be able to:

• Identify the benefits of connecting with customers
• Demonstrate different ways to make connections
• Explain how positive connections to customers can increase job satisfaction

Why take this course?

Every interaction with a customer is important. But in an increasingly digital world, many traditional opportunities to interact, such as when ordering products, are automated, and therefore no longer available. This means the times that you do get to build connections are limited and crucial. If you work in retail and deal with customers either online or in person, this course will help you upskill.

10 mins | SCORM | Takeaway Tasks