When you’re taking your turn on the cash register, you might be the only person your customer interacts with in-store. That’s a golden opportunity for you to make their shopping experience a good one.

Why is that important? Because good customer service goes a long way. When a customer has a good in-store experience, they’ll be satisfied, which will, in turn, make your role easier. This course is going to explain how to have this short, but important interaction correctly.

By the end of this course, you’ll be able to:

• Demonstrate the correct greeting and manage personal interactions
• Identify opportunities to upsell or exchange for a better deal
• Compare different payment measures and how they affect customers

Why take this course?

The customer is king, so you have to treat them like one. The service you give them at the cash register is an important part of any shopping trip, both for them and for you. This course is perfect for those just starting out in retail, or for employees looking to refresh their customer service skills.

15 mins | SCORM | Takeaway Tasks