All workplaces feature conflicts. These range from complaints about colleagues who don’t clean up after themselves, to power struggles, and professional jealousy. Conflict management is a useful tool for helping to alleviate such challenges. But while there are lots of conflict management skills you can learn, effectively handling and resolving conflict requires something else: emotional intelligence, or EQ.

EQ is the ability to recognize and understand your emotions and those of others, and to manage your own emotions. Developing your EQ means you’ll be able to assess your own feelings, acknowledge and empathize with those of your colleagues, and handle and resolve conflict more effectively as a result.

By the end of this course, you’ll be able to:

• Explain the importance of conflict management
• Describe the key role EQ plays in resolving conflict
• Pinpoint effective ways to manage conflict using EQ

Why take this course?

Conflict always involves emotions, so improving your awareness of your own and others’ emotional triggers means you can effectively manage tensions and disputes. Suitable for everyone, this course will show you why using EQ can help to prevent conflicts from escalating.

10 mins | SCORM | Development Plan